Triage & prioritisation
Automatic prioritisation by urgency and service type, promoted by a clinician and logged with a reason.
Clinics & healthcare
Queue management for clinics & hospitals
Reduce patient wait times, manage appointments alongside walk-ins, and carry one token through vitals, consultation, lab and pharmacy.
- Pre-booked appointments and walk-ins in one queue
- Priority rules for triage, logged with a reason
- Patient kiosks, QR check-in and SMS updates
Outpatient wing · Level 2
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How it gets configured
What a clinic deployment actually contains
Every site is configured from the same parts. These are the ones a clinic or hospital usually turns on.
Services on the kiosk
- General consultation
- Specialist clinic
- Vitals & triage
- Laboratory
- Radiology
- Pharmacy
- Billing & insurance
- Follow-up review
Three to six on the kiosk keeps self-selection accurate. The rest sit behind “More services”.
Token prefixes
- CS consultation
- CV vitals
- CL lab
- CR radiology
- CP pharmacy
- CB billing
The prefix tells staff and patients which queue a token belongs to without reading a screen.
Counters & roles
- Consultation rooms
- Nurse station
- Lab reception
- Pharmacy window
- Cashier
- Triage override
Clinicians can promote a token; the promotion is logged with a reason so the order stays auditable.
Integrations
- EHR / EMR
- HIS
- Insurance eligibility
- SMS gateway
- WhatsApp Business
- SSO
The token carries the patient reference, so the room already knows who is walking in.
When the room fills — a typical week
Most outpatient departments peak on the first working day and again before the weekend. One month of token data replaces the guesswork.
Key use cases
Where the clinic day actually breaks
Four moments that cost a clinic more time than the queue itself.
Appointments and walk-ins
A seamless mix of scheduled and walk-in patients, with honest wait-time visibility for both.
Consultation to lab to pharmacy
One patient, several stops. Hand the token between departments instead of restarting the queue at every door.
Clinic-level reporting
Wait times by practitioner, service and hour — the evidence before you add a room or move a shift.
Reminders that reduce no-shows
SMS and WhatsApp confirmations before the slot, and a call notice as the turn approaches.
EHR without double entry
Check-in writes to the record. Staff stop retyping a name that is already in the system.
On the wall
The board does the explaining
Token and room number, large enough to read from the back row. The other half of the screen is yours — clinic notices, practitioner profiles or an appointment prompt. Names never appear.
- Token and room only — no patient names on screen
- Half the screen is yours for clinic media
- Runs on any TV with a browser
Ready to shorten the wait?
We will walk through the setup using your services, your rooms and your token prefixes.
Deployment usually runs two to six weeks