Peak traffic orchestration
Route by service, not by whoever is free. Quick transactions stop queueing behind a mortgage appointment.
Banks, retail & service centres
Branch counters that run to a plan
A two-minute cash deposit should never queue behind a forty-minute account opening. Segment at the door, route by service, and staff the peak you can now see coming.
- Segment at the door — tellers, advisors and priority in separate pools
- Staff balancing across counters as the load builds
- Core banking, POS and CRM integrations
Branch hall · Ground floor
00:00:00
Now serving
CS104
→ Room 6
Student services
Next up
How it gets configured
What a branch deployment actually contains
The same parts, configured for a hall where transaction lengths differ by an order of magnitude.
Services on the kiosk
- Cash & cheques
- Account opening
- Cards & loans
- Forex
- Remittance
- Customer support
- Priority / premier
- Business banking
Name them the way a customer would. “Cash and cheques”, not “Retail Transaction Services”.
Token prefixes
- T teller
- A advisory
- FX forex
- P priority
- B business
- S support
One glance at a token tells a customer which window to watch, and tells the console which pool to draw from.
Counters & roles
- Teller windows
- Advisory desks
- Priority lounge
- Forex counter
- Greeter tablet
- Supervisor override
A teller can transfer a token to an advisor with its history attached, so the customer is called again rather than starting again.
Integrations
- Core banking
- CRM
- POS
- Queue API
- SMS gateway
- WhatsApp Business
- SSO / AD
The token carries the customer record, so the person at the counter already knows who walked up.
When the room fills — a typical week
Branch traffic clusters at lunchtime, on payday and in the first three days of the month. Token timestamps turn that from folklore into a roster.
Key use cases
Peaks are predictable. Queues are not.
You already know when the branch fills. AxisQMS gives you the counter-level detail to staff for it.
Staff balancing
See the load on each counter as it builds, and open a window before the line reaches the door.
Priority and premier tiers
A separate pool with a bounded ratio, so priority never starves the standard queue.
Core banking integrations
The token carries the customer record. No retyping an account number at the window.
Wait anywhere
A token on the phone means a customer keeps shopping, or waits in the lounge instead of the line.
Audit and compliance
Every call timestamped and attributable, with role-based access over the console.
What customers see
A number, a counter, and a reason to sit down
Customers take a token at the door or scan a code from their phone, then wait where they like. The hall stops looking like a line and starts looking like a lounge.
- Live position and estimate on the customer’s own phone
- Called by SMS or WhatsApp when the turn is close
- Click & collect and appointments get their own lane
See it running in a branch like yours
Tell us how many counters you run and which services queue behind each other.
Deployment usually runs two to six weeks