Customer feedback system

The question lands before they reach the door

AxisQMS closes the token and opens the survey in the same moment. One tap, on the visitor’s own phone or a tablet at the desk, in English or Arabic — and the answer is stitched to the service, the counter and the person who served it.

  • Fires automatically as the token closes
  • English and Arabic on the same screen
  • Low scores raise an escalation on their own
Book a demo See the builder
A countertop feedback tablet on its stand, with a visitor tapping the fifth of five stars The same survey on a phone: five stars, a comment box and a submit button

Net promoter score

Try the scale your visitors see

Ten points, two languages, one tap. Pick a score and see how AxisQMS files it.

How likely are you to recommend us to a friend or colleague?

Pick a score to see how AxisQMS files it.

The bilingual survey screen asking how likely you are to recommend, with a ten-point smiley scale in English and Arabic
The same question, English and Arabic, on tablet, kiosk or phone

Survey master

Write the survey yourself

Welcome screen, questions, logic, languages and response style — stars, smileys or a numeric scale. Preview it, confirm it, and it is live on every surface.

  • Stars, smileys, a 0–10 scale or free text
  • Conditional logic — ask the follow-up only when it matters
  • Multiple languages per question, no duplicate surveys
  • Preview on the real surface before you publish
The AxisQMS survey builder showing add, logic and language tabs beside a question editor with title, description, response type and style options
Survey master · add, logic, language

Reporting

A score is only useful if you can find who owns it

Break the number down by region, location, branch, desk and staff member — because “satisfaction is 72%” is a number, and “desk 4 is at 41%” is a decision.

The Net Promoter Score dashboard showing 60 percent NPS with detractors, passives and promoters, and tabs for analysis, overall, region, location, branch, desk and staff
NPS · promoters, passives, detractors
The overview dashboard showing sentiment counts, impressions, engagement rate, escalations, violations and a daily trend chart
Overview · escalations and violations

Escalations

A bad score should not wait for a monthly report

Set the threshold once. When a score falls under it, AxisQMS raises a ticket, routes it to the right supervisor and starts the clock — while the visitor is often still in the building.

Escalation on a low score

Any score below your threshold opens a ticket against the service, the desk and the agent — with the visitor’s comment attached.

Violations on a broken SLA

A wait that crosses the target, or a counter left unattended, is flagged on its own. Nobody has to notice it first.

Replies in the inbox

Comments land in one queue with the token, the service and the timestamp, so a reply takes a minute rather than an investigation.

Start asking the question

We will set up the survey with your services, your thresholds and your languages.

Book a demo Message us on WhatsApp

Deployment usually runs two to six weeks