Customer flows
One walkthrough per industry
The path a visitor actually takes through your building, drawn out step by step — and the three or four places the queue reliably falls over.
Product
Token → Scan → Leave → Alert →…
Scan once, then leave the waiting room
Scanning the QR on a token turns it into a live link — position, wait and a warning before the call, from wherever the visitor happens to be standing.
Healthcare
Register → Reception → Vitals → Doctor →…
The clinic patient journey, token by token
Registration by payer type, then reception, vitals, the doctor, the cashier and maybe the lab. Six counters, two token series, and a dozen places to lose someone.
Healthcare
Arrive → Scan or check in → Vitals → Consultation →…
The patient flow that actually happens in a clinic
Registration, vitals, consultation, lab, pharmacy. Five stops, five chances to lose someone — and one token that should carry them through all of it.
Banking
Arrive → Segment → Wait anywhere → Teller or advisor →…
A branch visit, counter by counter
Cash in thirty seconds queues behind a mortgage that takes forty minutes. Segmenting at the door is the whole game — and it costs nothing but a rule.
Public sector
Book or walk in → Document check → Service counter → Payment →…
The service hall: many desks, one queue
Document checks, payments, approvals and collection — a citizen who visits four counters should not join four queues. And every call needs to survive an audit.
Retail
Arrive or order → Pick a reason → Wait anywhere → Desk or locker →…
Service desks, click & collect, and the Saturday peak
Returns, collections and technical support share one desk and one queue. Splitting them by intent turns a forty-minute Saturday into a five-minute one.
Education
Term begins → Pick a category → Pick a service → Wait anywhere →…
Start of term: when a campus front desk meets 2,000 students
Enrolment week compresses a term of admin into five days. The queue is not the problem — the fact that four departments each run their own is.
Want this mapped for your building?
Send us your floor plan and service list and we will draw the flow on a call.